Santa Claus really needs no introduction - but how many of you know about all the things he does behind the scenes the whole year long to make sure that all the boys and girls get to have a very special Christmas?

Well, one of his most important departments is The North Pole Mapping Agency. This used to be a very secret department that even some of the Elves didn't know about! The North Pole Mapping Agency collects all the addresses of all the boys and girls around the world and makes Santa's maps for him to take with him on Christmas Eve. 

Santa Claus is also in charge of the biggest Post Office in the whole wide world, The North Pole Village Post Office which is so big and so busy that on the lead up to Christmas, it is open 24hours a day. 

Of course, one of Santa Claus's most important jobs is the Naughty-Nice Office where he keeps track of the behaviour of all the boys and girls. He knows that sometimes the boys and girls make mistakes and do their best to be good, so he always makes sure that he checks his list twice before he leaves on Christmas Eve. Remember Santa always says “It’s never too late to get on the nice list!”

Mrs. Claus loves to bake lovely, tasty cookies for Santa Claus and when she's not busy in the North Pole kitchen making treats for Santa and all the Elves, she likes to mind all the reindeers and huskies too. 

Mrs. Claus is usually very busy, not just coming up to Christmas time, but all year long when she looks after the North Pole Sweet Shop and the North Pole Inn where visitors get to spend time. She's great fun to be around and always has a smile on her face. 

Of course, Mrs. Claus keeps everything running like clockwork in the North Pole and all the Elves love her so much.

Chief Elf Bernard is famously known as Santa's right-hand Elf. Who else could Santa Claus trust with the busy day to day operations at the North Pole than his longest and most capable Elf? 

Bernard earned his respected title of ‘Chief Elf’ after many years of devotion to Santa Claus & Mrs. Claus. He has two very busy departments to manage, Elf School and the famous Toy Factory. 

If he has spare time, he loves to help in the Wrapping Department, there is always a good Christmas singsong there. 

They love him dearly and always ask him for his thoughts on any of Santa's new ideas. He takes his job very seriously but behind it all Chief Elf Bernard, like many other Elves, is also a little rascal at heart.