FAQs

I've sent an email to NPMA, how long until I get a response?

All Santa's elves are having a blast working at their favourite festive time of year and amidst the hustle and bustle they strive to respond to any of your questions within 24/48 hours. 

I've bought a personalised map from NPMA, how long until I receive it for home printing?

Congrats on deciding to purchase the NPMA's official personalised Santa Map for home printing.

Your very own Santa Map will be emailed instantly from the North Pole by one of our trusty mapping elves. Mrs Claus supervises all email dispatches and insists that every map is sent faster than a North Pole blizzard.

How do I customise the map?

To customise your Santa Map, you enter your name and address into the boxes as you would like them to appear on the page. Next you fill in your Address/Eircode and wait for your address to appear in the drop down menu – select your address. This will instantly populate your map to the page. You can zoom in or out as you wish. Once you are happy with your map, hit add to cart and you will receive your personalised map for home printing to your email instantly.

How many characters can I use for my child/childrens name?

At the North Pole Mapping Agency we don't have limits or we try not to, so we have no limit to the number of characters you can enter for the kiddies names. But remember, the font will go smaller the more you enter. Elf Coco mentioned here that she has done many maps with a Family name too, so that might be super exciting to do, e.g. The Murphy Household or The Murphys. 

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